User Experience Design Research

Password Bar

 

Password Bar

For Citizens Access, I reworked one of their Online Enrollment steps, keeping their legacy information but making a more usable experience.


Steps

I focused on the 4th step in the sign up process, creating a username and password.

  • Step 1 – Product Selection

  • Step 2 – Personal Information

  • Step 3 – Account Terms

  • Step 4 – Online Enrollment

    • Create a Username

    • Create a Password


Current Password Experience

password bar.gif

Works ok but…

  1. Long password instructions go away if there’s an error

  2. Password bar jumps in and pushes content down when you start typing

  3. Non-accessible password meter colors

  4. Styling concerns


New Password Experience

new password 2.gif

Improvements

  1. Pulled password instructions to above the password entry

  2. Created default blank password bar state

  3. Used accessible colors

  4. New styling